Support your customers like a human, not a ticket machine.
Helpdesk Platform gives your team a shared inbox, a friendly customer portal and reliable email-to-ticket handling. Pay only for the agents who answer.
Email becomes tickets
Forward your existing support mailbox. Replies thread back into the same conversation automatically.
Unknown senders held safely
Messages from people you don't know wait in an approval inbox instead of quietly creating accounts.
Public replies, private notes
Talk to your customer and talk about the ticket, without ever mixing the two up.
A portal your customers like
Customers raise and follow their own tickets. Customer admins see everything for their organisation.
Time and targets
Lightweight time tracking, billable flags and simple response targets. No SLA spreadsheet required.
One tidy queue
New, waiting, urgent, scheduled and overdue — the work that needs you, first.
Priced per agent. Customers are free.
Every customer contact you support can raise tickets, add attachments and follow progress at no extra cost. You only pay for the people answering them.
Create your helpdesk